Purpose or General Objective Under the direction of the VITA Community Coordinator, the VITA Client Appointment Scheduler will be responsible for responding to all calls or voicemails left in attempt to schedule tax appointments. Calls should be returned in a timely fashion and every effort should be made to respond to and fulfill all requests for appointments. This is a temporary, part‑time position with flexible hours and determined by the VITA Community Coordinator. This position will end around April 1st of each tax year, depending on need. The position will last up to 11 weeks and, as a part‑time temporary position, it will typically not receive benefits (paid time off, holiday pay, etc.). Essential Duties Answering phones and returning messages to schedule appointments. Entering appointments into the scheduling program. Ensuring appointment reminders are mailed promptly. Greeting clients and assisting with completion of intake forms on income tax preparation days. Adhering to all GICMH safety policies and procedures while maintaining a safe and healthy working environment. Representing Goodwill Industries within the business community in a professional and dignified manner. Respecting participants’ rights to confidentiality and privacy of personal and rehabilitation information. Treating all GICMH employees, volunteers, clients and participants with respect. Performing other duties as assigned by the VITA Community Coordinator or the VP of Workforce Development. Skills Required Strong written and verbal communication skills. Proficiency with computers and ability to learn software. Ability to work with minimum supervision. Ability to demonstrate a professional attitude and good work behavior. Ability to work with diverse populations. Ability to meet and communicate with the public. Ability to respond positively to new assignments. Demonstrated organizational skills. Ability to work emphatically with low to moderate income individuals. Other Requirements Strong MS Office software application skills. Flexible schedule, including potential evenings and weekends. High ethical standards, sound judgment, integrity and ability to handle confidential and private information securely. Passing IRS volunteer standards of conduct and intake/interview tests with 80% or higher. Valid Michigan driver’s license with a driving record in compliance with Goodwill of Central Michigan’s Heartland, Inc. insurance carrier requirements and reliable transportation with appropriate insurance coverage. Seniority Level Entry level Employment Type Part‑time Job Function Health Care Provider Industries Hospitals and Health Care Battle Creek, MI $15.00‑$17.50 (1 month ago) #J-18808-Ljbffr Goodwill Industries of Central Michigan's Heartland
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