Job Description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth - Please use our internal careers ( portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page ( .

Time Type:

Full time

Department:

South End Recovery Services

All Locations:

1601 Washington Street, 79 Paris Street

Position Summary:

Join our vibrant team with NeighborHealth’s Recovery Services programs in the South End and East Boston! This unique role blends backup medical assistance and administrative support with the exciting opportunity to lead support staff and coordinate special projects and activities for the Recovery Services programs and our patients. You'll be part of a mission-driven organization dedicated to promoting and sustaining healthy communities through a compassionate, harm reduction model. This role involves working directly with individuals on their journey through or towards recovery from substance use, celebrating their strengths and milestones, and providing caring support. It's perfect for someone who loves variety, thrives in a team environment, and is passionate about making a positive impact on the lives of others.

RESPONSIBILITIES:

• Balance compassionate tasks. You'll have dedicated time slots to shine as a leader, seamlessly balancing roles as a medical assistant and administrative support, all while coordinating impactful projects that directly benefit our patients and enhance their care experience.

• Collaborate with other medical assistants at our Recovery Services sites to ensure smooth daily operations, including schedule management and daily prep.

• Will provide backup MA coverage during call outs/vacations and general oversite for MA’s at both Recovery Services clinics.

• Help us break down barriers to treatment and make healthcare more accessible for everyone!

• Prepare and organize materials for our weekly team rounds/case review – your chance to shine!

• Assist with coordinating and scheduling our meetings and trainings, ensuring these key events run smoothly and contribute to our team's success.

• Manage patients' monthly injectable medication care, including scheduling, prior authorizations, and coordination with pharmacies/insurance companies.

• Interface with specialty pharmacies regarding medication delivery, storage, and refills.

• Provide problem-solving support for patients and external partners, including insurance companies and pharmacies.

• Opportunity to get involved in grant applications, activities, and tracking/reporting grant progress and quarterly data.

• Oversee the ordering of supplies and patient education materials.

• Maintain and organize records, including patient logs, tracking logs, data review, and report creation.

• Implement program/health center policies, BSAS guidelines, and other patient materials.

• Collaborate with quality improvement teams to meet quality indicators.

• Assist in policy and regulation compliance and workflow development.

• Many learning and training opportunities available when you are part of our passionate team. Learn about harm reduction and various treatment options with us!

• Maintain a professional, courteous, and positive manner with all contacts.

• Greet patients with respect and courtesy, both in person and on the phone.

• Work collaboratively with co-workers to achieve common goals, share knowledge and expertise, and offer assistance as needed.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. This is not a comprehensive listing of all responsibilities and duties which may be assigned by the Supervisor.

EDUCATION:

• High School Diploma or G.E.D.

• Graduation from a Certified Medical Assistant Program

• BCLS certification (per department policy).

• Bilingual skills preferred.

EXPERIENCE: Two years as a Medical Assistant

SKILLS/ABILITIES: Meets medical assistant skill level with addition of demonstrated leadership ability.

Travel: This role will require some backup coverage and support to both locations of the Recovery Services Program in the South End and East Boston.

BENEFITS:

• Medical, dental, and vision coverage

• Life and disability insurance

• 401(k) retirement plan

• Tuition reimbursement

• Flexible spending and transportation accounts

• Paid holidays, vacations, sick, and personal time

• Generous staff development benefit

• Excellent malpractice coverage

• Pet insurance

• Free parking

• And much more

PAY RANGE:

$22 up to $33 based on experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.

We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!

• Medical & Dental Coverage

• Life and Disability Insurance

• Privileges at Boston Medical Center for Providers

• 401(K) Retirement Plan

• Educational Assistance

• Flexible Spending & Transportation Accounts

• Paid Holidays, Vacations, Sick and Personal Time

• A Generous Staff Development Benefit

• Excellent Malpractice Coverage

• A Designated Medical Staff Office for Physician Support

• Free Parking

• And Much More…

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