IT Help Desk Specialist Job at Phaxis - Technology, New York, NY

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  • Phaxis - Technology
  • New York, NY

Job Description

Job Description

Job Description

3+ months contract

ONSITE NYC

  • Monitor Jira Ticket Queue for incoming tickets to meet SLA's for response and assignment.
  • Acknowledge and triage, working with escalation team as needed
  • Basic Q&A on any tickets missing key info. Access will be granted to certain admin tools for PW resets and account unlocks.
  • Initial troubleshoot where possible on Laptops, desk setups (monitors / docks), mobile phone questions and software systems.
  • Possibly some inventory duties.
  • Prior Helpdesk / support experience preferred. Alternatively, a relevant field of studies (IT) and internships.
  • Other duties as needed.
  • Environment is Hybrid Active Directory. (On-Prem / Azure / Office 365), MS Surface laptops. Some Macbooks. OneLogin MFA. Cisco VPN. Slack. Teams.

Job Tags

Contract work, Internship, Work at office,

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