Job Description

Come work and play in the heart of the Adirondacks! We’re looking for an inspiring and driven General Manager to lead operations at the Cambria Hotel Lake Placid – Lakeside Resort , one of the region’s most exciting new destinations. This is an opportunity to shape a high-performing team, drive profitability, and deliver exceptional guest experiences in a setting that blends modern design with stunning natural surroundings.

If you’re a hands-on, people-focused leader who thrives in a fast-paced environment and takes pride in creating memorable guest moments, we want to meet you.

• Lifestyle meets leadership: Live and work in one of New York’s most scenic resort towns with year-round recreation, culture, and community.
• Be part of something growing: Cambria Lake Placid is an award-winning, design-forward brand backed by strong ownership that values innovation and autonomy.
• Full operational influence: Lead all aspects of hotel operations, from front desk to F&B, and help shape future growth initiatives.
• Empowered management: You’ll have direct input on strategic decisions, sales direction, community relations, and brand reputation.

• Oversee all departments, ensuring alignment with brand standards, ownership objectives, and financial goals.
• Drive guest satisfaction, team engagement, and operational excellence through proactive leadership and accountability.
• Implement innovative practices that enhance efficiency and elevate the guest experience.

• Lead by example in creating a welcoming, polished, and memorable environment for every guest.
• Actively engage with guests to gather feedback and address opportunities for improvement.
• Foster a culture where every team member takes ownership of guest satisfaction.

• Recruit, train, and mentor a high-performing team built on trust, communication, and empowerment.
• Build succession and development plans for department leaders.
• Promote a positive and collaborative culture that recognizes achievement and initiative.

• Partner with the Director of Sales to drive revenue growth through strategic sales initiatives, partnerships, and creative promotions.
• Act as the face of the property in the Lake Placid community, engaging with local organizations and tourism partners.
• Analyze market trends to position the resort as the destination of choice for leisure and group business.

• Develop and manage budgets, forecasts, and key performance metrics.
• Optimize profitability through smart cost control and strong revenue management practices.
• Collaborate with ownership to evaluate performance and execute improvement strategies.

• Minimum 5 years of General Manager experience , preferably at a resort or full-service property .
• Proven success in F&B operations , including restaurant and banquet management.
• Exceptional communication, leadership, and team-building skills.
• Strong business acumen with an ability to balance guest satisfaction, staff engagement, and profitability.
• Experience with hotel openings or repositioning is a plus.
• Must be willing to live in or relocate to Lake Placid, NY .

Job Type: Full-time

• Salary: $110,000.00 - $130,000.00 per year

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